Rewards Program FAQ

Q: What is the new Rewards Program?

A: On July 20, 2021, our credit card and Rewards programs became one program, Gap Good Rewards. The Gap Good Rewards Credit Card, the Gap Good Rewards Mastercard^® and the Gap Good Rewards World Mastercard^® are part of Gap Good Rewards.

You are able to shop across all four of our brands and enjoy the benefits of your One Membership. Whether you joined Gap Good Rewards, Banana Republic Rewards, Navyist Rewards, or Athleta Rewards, your membership will travel with you.

Q: When do changes to the new membership take effect?

A: Starting July 20, 2021. You can find out more and read the full Terms & Conditions here.

Q: What are the new membership levels?

Levels are open to all members and are based on your annual spend (or, if you are a Cardmember, it may also be based on points earned, whichever comes first).

There are 3 levels:

• Core = <$500 annual brand spend.
• Enthusiast = Cardmembers start at Enthusiast level and Members reach this level with a $500-$999 annual spend at Gap, Banana Republic, Old Navy, Athleta, Gap Factory, Banana Republic Factory, and/or ON Outlet.
• Icon = 5,000 points as a Cardmember or $1,000+ annual brand spend for Members and Cardmembers. Gap Good Rewards World Mastercard^® Cardmembers start at Icon level.

Q: How many points do I need to earn a reward?

A: 100 points = $1 reward.

Q: How do I earn points?

A: When you shop in-store, you'll earn points when you provide the phone number registered to your membership at checkout. For online purchases at athleta.com, bananarepublic.com, bananarepublicfactory.com, gap.com, gapfactory.com, and oldnavy.com, you'll earn points if you are logged in with your email address.

Cardmembers will earn points on in-store and online purchases made with your Gap Inc. Credit Card.

Q: How many points do I earn for each dollar spent?

A: Cardmembers earn 5 points per $1 dollar spent with your Gap Inc. Credit Card at our family of brands. Members earn 1 point per $1 dollar spent.

Gap Inc. Mastercard^® Cardmembers earn 1 point for every $1 dollar spent outside of our brands, including BR Home. Gap Inc. World Mastercard^® Cardmembers earn 2 points for every $1 dollar spent outside of our brands, including BR Home.

Q: How long does it take for points to post to my account?

A: Points will be posted to your account within one day from the date of purchase. Points are initially earned in a pending status. After 14 days, earned points become active.

Q: Do my points expire?

A: Points will not expire if you make at least one purchase every 12 months. Points expire after 12 months if you do not make any purchase in the 12 months after earning them. Points have no monetary value.

Q: How do I redeem my rewards?

A: You can use your phone number and email address to redeem rewards on purchases at our family of brands.

Q: How do I access my rewards?

A: To redeem rewards on in-store purchases, you'll provide the phone number registered to your membership at checkout. For online purchases, you'll log in using your email address.

Q: Who do I contact if I need help?

A: You can contact the Call Center at 1.800.GAPSTYLE (1.800.427.7895).

Q: I have authorized users on my credit card account. Will they earn points when they use their credit card?

A: Yes, purchases made by authorized users will continue to earn points and will be deposited to your rewards account.

Q: How do I know how many points I have?

A: Simply log in to your Gap Inc. account to view your points and rewards information.

Q: How do I donate my rewards?

A: You can donate rewards to select organizations in the Earn & Redeem tab in your account.

Q: If I have multiple Gap Inc. Credit Cards, will my points be combined?

A: Yes, the new Rewards Program accumulates points from any of your Gap Inc. Credit Card accounts as long as your email address and phone number are the same for both accounts.

If you notice any discrepancies, please call 1.800.GAPSTYLE (1.800.427.7895) for help linking your accounts.

Q: If I have a Rewards Program account and a Gap Inc. Credit Card account, will my points be combined?

A: Yes, points will be combined in the same points bank as long as your email address and phone number are the same for both accounts.

If you notice any discrepancies, please call 1.800.GAPSTYLE (1.800.427.7895) for help linking your accounts.

Q: I joined the Rewards Program at another brand, can I still use my benefits at Gap?

A: Yes, your level and benefits travel with you to any of our brands no matter where you enrolled.

Q: How do I get free shipping?

Cardmembers and Members will receive free shipping with a purchase of $50 or more. Icon level Cardmembers and Members will receive free 2-3 day shipping, while Core and Enthusiast level Cardmembers and Members will receive free 3-5 day shipping.

Sign into your online account at checkout. Free shipping will be applied at checkout, no code needed.

Q: Where do I view my benefits?

A: Details about your benefits, including Birthday Bonus and Create Your Own Sale Day, can be found in your account.

Q: How do I get free basic alterations at Banana Republic stores?

A: To use this benefit, bring your Banana Republic item and proof of Icon level to a local Banana Republic store. Basic alterations include shortening hems on pants, skirts and dresses. Call your local store for additional details and a complete list of alterations included.

Q: How do I sign up for a free trial subscription from obé Fitness?

A: Rewards Members will get the obé Fitness trial if you're a Gap Inc. Rewards Program member and you've made a purchase at Athleta in the last 12 months AND are either Core level (you'll receive a 1-month free trial), Enthusiast level (you'll receive a 2-month free trial), or Icon level (you'll receive a 3-month free trial). Once you've met the above requirements, the trial will be delivered to you via an email that will have a promo code for obé Fitness and you'll be directed to the obé Fitness site to sign up.

Q: Will I still be able to use my Gap Inc. Credit Card across Gap Inc. brands?

A: Yes, you can still use your Gap Good Rewards Credit Card, Athleta Rewards Credit Card, Navyist Rewards Credit Card, and Banana Republic Rewards Credit Card at Gap, Banana Republic, Old Navy, Athleta, Gap Factory and Banana Republic Factory.

Q: Do I keep my Luxe for Life status in the new program?

A: Yes, you'll keep your lifetime status in the new program. This level will now be referred to as Icon.

Q: How do I activate my credit card?

A: Gap Inc. Credit Cards are issued by Barclays Bank. You can activate your card with Barclays Bank online at gap.com/activate or by calling 866-755-8097.

Q: Where can I manage and get information about my account?

A: Gap Inc. Credit Cards are serviced by Barclays Bank. To find information about your account, you can create an online Barclays account at gap.barclaysus.com.

Q: What should I do if my card is lost or stolen?

A: Cardmembers may report lost or stolen Gap Inc. Credit Cards 24 hours a day, seven days a week by logging into their online account at gap.barclaysus.com. Please review your account for any purchases you did not make and report them to the customer service department by calling 866-383-5315. Barclays Bank will close your account and issue you a new account number and card for your protection.

Q: Can I purchase a gift card online with my Gap Inc. Credit Card?

A: Yes, gift cards are available for purchase online with all Gap Inc. Credit Cards.

Q: How do I pay my credit card bill?

A: You can make a payment by mail, over the phone by calling 866-383-5315, or online at gap.barclaysus.com. Unfortunately, stores cannot accept Gap Inc. Credit Card payments or provide envelopes for mailing payment.

Q: Can I pay my credit card bill in-store?

A: Unfortunately, stores cannot accept Gap Inc. Credit Card payments or provide return address envelopes. There are various ways you can make a payment: by mail, over the phone, or online at gap.barclaysus.com. When paying by phone, it's free to pay through the automated system; however, there may be a fee to pay with a live agent.

Q: Can I use rewards to pay my credit card bill?

A: Rewards cannot be used to make payments toward your account. Rewards can only be used toward purchases of merchandise made in-store or online at Old Navy, Gap, Gap Factory store, Banana Republic, Banana Republic Factory store, or Athleta in the U.S. (including Puerto Rico).