Reviews

Review Snapshot
2.6
81 Star Ratings
46%
of respondents would recommend this to a friend
Ratings Distribution
Chest
Length
Overall size
Most Liked Positive Review
Lovely Sweater with some caveats

As others have mentioned, the website shows the wrong photos for the two brown options. If you want the chocolate brown sweater with white detail, you should order Brown. If you want the tan/caramel color with black detail, you should order Palomino Brown. See photo evidence. The fit is very oversi...

Versus
Most Liked Negative Review
Tan????

Like many other reviewers I ordered the lighter brown color only to receive the dark brown color . . . Twice. Not even sure if the tan color exists at this point. Gap customer service opened a ticket? Not sure what that means, but it doesn't appear I'll get this fair isle cardigan for the holidays. ...

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80 Customer Reviews
Plastic sweater

Submitted 2 days ago

By M,U

From CT

Terrible fabric! 75% PLASTIC! And to make matters worse it's recycled polyester, which has extremely weak fibers. It pills Immediately! After only ONE wear this will be unwearable. That is NOT sustainable. Feels like the tiny bit of wool added just so they can charge more (and sweater pops up first if you search "wool"!) Wonderful cut, colours and pattern, so it's a shame it's plastic!

Overall size
Overall quality

Bottom Line No, I would not recommend to a friend

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SHAME ON YOU 🤨

Submitted 3 days ago

By AVRIL

From Undisclosed

Weeks after the issue of items incorrectly named in the database and wrong colors being sent, a simple correction STILL HAS NOT BEEN MADE 😳 So many reviewers have identified this but apparently Quality Control is asleep at the wheel. This is not acceptable.

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I got tan but wanted brown

Submitted 4 days ago

By Andrea

From Undisclosed

Height 5'0"

Weight 120–130 lbs

Anyone want to trade? I like the sweater but got tan 4 times! I have an extra small tan and will trade for XS or s brown. At least I don't feel alone in this frustration!

Chest
Length
Length purchased
regular
Which size did you purchase?
Xs
Overall quality

Bottom Line Yes, I would recommend to a friend

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Shipped WRONG color THREE times

Submitted 5 days ago

By Shannan R

From CA

Height 5'9"

Weight 150–160 lbs

Super cute sweater. Runs a bit large. However, I ordered the chocolate color THREE times and ALL three times I was sent the wrong color. I give up!

Chest
Length
Overall size
Length purchased
regular
Which size did you purchase?
m
Overall quality

Bottom Line No, I would not recommend to a friend

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Wrong color TWICE!

Submitted 5 days ago

By Jenny P.

From Baltimore

I ordered this sweater and it came in the wrong color brown. I returned it and ordered it again and the package was damaged during shipping so it was returned to Gap. I ordered it for a third time and once again they sent me the wrong color brown! I give up.

Bottom Line No, I would not recommend to a friend

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Wrong Color Again - now sold out

Submitted 5 days ago

By Claire S

From MO

Super frustrating experience. I ordered this sweater 4 times and received the wrong color 4 times. Now it is completely sold out.

Overall size
Which size did you purchase?
medium
Overall quality

Bottom Line No, I would not recommend to a friend

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Wrong color

Submitted 7 days ago

By Joselyn

From Undisclosed

Received wrong color and the material is a bit itchy to me.

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Received wrong color!

Submitted 9 days ago

By Jaylene

From Undisclosed

Height 5'3"

Received the wrong color twice. Will send back again!!!

Chest
Overall size
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Sent wrong sweater twice

Submitted 9 days ago

By Debra

From Undisclosed

Like several others, I received the wrong color. Customer service gaslit me into thinking it was my fault. They placed a new order for me and the wrong color showed up again. It's unfortunate because I like the sweater but can't wear the shade of brown they keep sending.

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Sent wrong color, customer service horrible

Submitted 11 days ago

By Erin K

From Maryland

No one can seem to resolve this issue. Received the tan, ordered the darker brown and white. Would anyone out there like to switch??? Laughable customer service, I left the chat after being kicked out twice. Gap- what the heck???

Merchant Response

We are sorry to hear the sweater was missing from your order and you instead received a different style. We expect our fulfillment teams to carefully inspect each order to ensure the correct items are shipped. We apologize to hear the chat on our website had technical issues. We'll share this with our team. Please call us at 1-800-OLDNAVY so we can see what options we have to help. ~Mari, Gap Customer Relations

Bottom Line No, I would not recommend to a friend

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