Submitted 9 days ago
By Hannah, G.
From Undisclosed
I placed an order with the GAP - 15 items in total. I didn't receive 5 of them. I filed a claim after all of my packages were supposed to be delivered, asking for the missing items to be sent (as the tracking said they were sent as part of the delivered packages, but they were incomplete packages), or refunded if they were now out-of-stock. My request was denied and I was told to contact my Credit Card company to dispute the charges? This makes zero sense, and was a complete pain, as 1 purchase came in 6 different packages and resulted in 6 different charges. So I had to dispute 3 different *partial* charges. Took me about 3 hours filing the claim with GAP online, calling GAP, filing with my CC company, calling my CC company to file a separate claim for each charge, trying to calculate which portion of each charge wasn't received, and now, I have to wait 2 weeks and then follow up with my CC company to see if the dispute is granted - because of the GAP.
I not one to leave reviews like this, but this is a terrible new business practice on the part of GAP. They essentially are pushing their internal error (not packaging purchases correctly or completely) onto the consumer, and hoping they don't have the time or are too frustrated to dispute charges.
Most companies, if you place an order for multiple items, you're given tracking for the package and a list of items contained in that package (which I received from the GAP). If the package arrives with fewer items than were listed with the tracking/package contents list, the company either sends you those items or sends you a refund. They don't make you go on a wild goose chase with your CC company. So disappointed and frustrated - and important to know. I wouldn't order more than 1 or 2 items, if anything, knowing what happens if they don't arrive.
