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Gap Factory Store Coronavirus (COVID-19) Information

To assist the efforts underway to slow the spread of the coronavirus, we are closing all stores in North America starting Thursday March 19th. Our focus remains on supporting the health and livelihood of our employees, while caring for our customers and communities.

Frequently Asked Questions


Due to continued concerns about the coronavirus, we have extended the return window to JULY 1, 2020 for all purchases made between January 1, 2020 and March 31, 2020.

What happens if my Rewards from my Gap Inc Credit Card or my Bright Rewards account expire and I wasn’t able to use them?

We know your rewards matter to you—and you shouldn’t lose them because you’re doing the smart thing by staying home and staying healthy. That’s why we’re extending the expiration date of any rewards that were set to expire in March. The expiration window will extend by 3 months from the original date—this means rewards expiring on March 31st will now expire June 30th.

The original expiration dates will be found on your rewards certificate. As always, your rewards can be used at Athleta, Banana Republic, Gap, Old Navy and Hill City.

If you have any questions, please call us at 1-833-244-5556.

Delivery Options

  • Free Shipping is available on all purchases of $25 or more (Old Navy, Gap, Banana Republic, Athleta, Hill City).
  • There is no Pick-Up In Store option during store closures. Any previous orders unclaimed will be returned and credit will go back to the credit card used.


We’re increasing the frequency of regularly scheduled cleanings and sanitization efforts in Distribution Centers. We’re recommending all employees to take precautionary health measures, including frequent handwashing, social distancing, staying home when sick, and pausing all non-essential work travel.

Caring for Our Team

Under Gap Inc.’s Continuous Pay Policy, we will provide our impacted store employees with pay continuity and benefits during this two-week period.

Gap Inc.’s response to dealing with the coronavirus (COVID-19) is closely aligned with recommendations outlined by the World Health Organization (WHO) and Centers for Disease Control (CDC), as well as government decisions.