Updated: August 2019
Upon enrollment in the Program you become a "Member" and will earn points and reward certificates by using the accepted payment method of your choice at qualifying GapKids, babyGap, GapBody, Gap, Old Navy, Banana Republic, Athleta, Gap Factory, or Banana Republic Factory store locations or online at gap.com, oldnavy.com, bananarepublic.com, athleta.com, gapfactory.com, bananarepublicfactory.com, or hillcity.com in the United States. Gap Inc. reserves the right to determine which payment methods are accepted. If you choose to apply and are approved for a Gap Inc. credit card and use that credit card as the payment type for purchases, you are subject to the separate Gap Inc. credit card rewards program terms and conditions. The following BRIGHT Rewards Program Terms and Conditions (“Terms”) apply if you become a Member and use any accepted payment method other than a Gap Inc. credit card.
The following Terms are specific to the Program, and along with the Gap Inc. Terms of Use and Privacy Policy (both of which are incorporated herein by reference), together govern participation in the Program and Gap Inc.’s use of personal information provided under the Program (collectively, these Terms, the Terms of Use, and the Privacy Policy constitute the "Agreement"). Your consent to the Program is subject to these Terms, including the alternative dispute resolution provision found below with its arbitration agreement and jury trial and class action waivers. In the event and to the extent of any conflict between these Terms and the Terms of Use and/or the Privacy Policy, these Terms will govern. Anyone not agreeing with these Terms should not participate in the Program.
Program enrollment is only open to residents of the U.S. age fourteen (14) and older on a limited basis online based on user’s location or at the store locations listed on the Program’s participating stores landing page (“Qualifying Stores”), with the exception of all Old Navy store locations and online at oldnavy.com, where Program enrollment is not available. Employees, officers, directors, agents and representatives of Gap Inc. are eligible to join but may be excluded from certain promotions.
Program participation is open on a limited basis online based on user’s location or at the store locations listed on the Program’s participating stores landing page (“Qualifying Stores”). Employees, officers, directors, agents and representatives of Gap Inc. are eligible to join but may be excluded from certain promotions.
It is free and optional to become a Member by providing the required information at eligible locations. Upon signing up, individuals will receive an email confirming their Membership.
Points are earned at the time of purchase only in Qualifying Stores when a Member provides their phone number associated with their Membership, and for online orders when a Member is signed into their online account using the email address tied to their Membership. Only one (1) Membership number per transaction can be used to earn points.
Members earn two (2) points for every net dollar spent (rounded to the nearest whole dollar) on all qualifying purchases for personal use (i.e. you do not earn points on gift purchases for others). You may see points you receive advertised as "2% back in Rewards". A maximum of ten thousand (10,000) points can be earned each calendar month, and one hundred twenty thousand (120,000) points can be earned each calendar year in total. Points are initially earned in a pending status, and after approximately fourteen (14) days will become active and convert to rewards. The Program may identify additional opportunities for Members to earn points from time to time. Points should post to the corresponding Membership instantly after in-store and online purchases.
The following items are excluded from the calculation of points earned on qualifying purchases: sales tax, state fees, packaging fees, shipping & handling or delivery charges, optional charitable donations, and any amount paid for using a purchase order, gift card, merchandise credit, mail certificate, gift certificate, credit voucher, refund check, or any other type of store credit as tender. Members do not earn points for the amount of any coupon or discounts applied to reduce the amount owed on purchases, nor on the value of any Reward Certificate (“Certificate”) being redeemed.
The use of Gap Inc. credit cards as tender on any amount owed is also excluded from point calculations as those transactions are subject to different terms, see the Gap Inc. credit card rewards program terms for details. Points earned using a Gap Inc. credit card as tender are not combinable with points earned under this separate BRIGHT Rewards Program for other payment types as tender.
Every five hundred (500) active points earned (after undergoing the pending status waiting period of approximately 14 days) will automatically be deducted from the Membership point balance and be converted into a promotional $5 or $10 Certificate based on the eligible threshold reached. For example:
Eligible active point balances will be converted into Certificates daily after reaching an eligible conversion threshold. Once points have been converted into a Certificate, they cannot be converted back into points, even if the Certificate is never redeemed or expires.
Certificates are valid only in the U.S. at Gap, GapKids, babyGap, GapBody, Old Navy, Banana Republic, Athleta, Hill City, Gap Factory, or Banana Republic Factory Qualifying Stores locations or online for the purchase of merchandise. Not valid at other Gap Inc. brands, with the babyGap or SuperBox subscription services, or in our clearance center. Certificates expire at 11:59 pm ET six (6) months from date of issue. Certificate cannot be used for the purchase of gift cards, and excludes any taxes or state fees, packaging fees, shipping & handling or delivery charges, donations, and gift wrap charges. One time use only. Certificate has no cash value. If amount of a purchase is less than the threshold to use full value of Certificate, any unused balance of Certificate will be forfeited. Cannot be combined with other offers/discounts, or employee discount. However, Certificates can be used together with other Certificates, including credit card reward certificates, up to a maximum of three (3) per store transaction and five (5) per online transaction. Certificate must be presented at time of purchase in store or enter code at online checkout. If some or all merchandise purchased with Certificate is returned, dollar value of Certificate will not be refunded or credited back. Not responsible for lost, stolen, or expired Certificates. Cannot be applied to previous purchases or used as payment on a Gap Inc. credit card. Certificate is non-transferrable and not for resale.
Limit one (1) Membership per person, email address and phone number. If there is a dispute regarding ownership of the email address or phone number used to enroll in a Membership, the owner will be deemed to be the natural person who is assigned to the submitted email address or phone number by a phone company, an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning phone numbers or email addresses for the domain associated with the submitted email address. Member is responsible for providing correct email address and phone number, as well as updating email address and phone number used in the Program should either change.
The Program sends transactional relationship emails related to Membership including but not limited to the following: welcome email; recurring Membership status statements and/or updates; issuance of Certificates earned; reminder of upcoming expiration of earned Certificates; etc. To not receive these transactional emails, Member must cancel their Membership. These transactional emails will be in addition to any Program marketing or brand marketing emails Member may have also subscribed to receive.
By signing up for the Program, Member will also be signed up to receive Program marketing and brand marketing emails. To not receive these Program marketing or brand marketing emails, click on the self-service unsubscribe link found in the footer of any Program marketing or brand marketing email, or follow the instructions listed in the Privacy Policy. This process needs to be completed for Program marketing emails and for each brand’s marketing emails which the Member wishes to unsubscribe from.
To cancel a Membership, please call Customer Service at 1-833-244-5556. Also, for any customer service issues about the Program please contact [email protected] or 1-833-244-5556. Please note that the hours of operation are: Monday – Friday from 9am – 9pm ET and Saturday from 10am – 8pm ET.
Member must make at least one (1) qualifying purchase every twenty four (24) months to prevent earned points from expiring.
When Members return products, points previously posted for those products will be deducted from the point balance of the Membership provided at the time of purchase. If a Member’s point balance is insufficient to cover a deduction related to a return, the Member’s point balance may go into the negative. Subsequent points earned will first be applied to reduce that negative balance. Any Membership with a negative balance is subject to be suspended from any further activity at the discretion of Gap Inc. Suspended Memberships will need to reach Customer Service to seek reinstatement.
Points and Certificates have no cash value, are purely promotional, expire as indicated, cannot be combined among Members, are not transferable to anyone else or any other Membership in any capacity for any reason, and may only be used by Member for personal benefit.
In the event a Member returns merchandise that was partially or wholly paid for with a Certificate(s), the Certificate(s) used in connection with that initial purchase shall not be reissued to Member, and no points representing the Certificate(s) shall be reissued to such Membership as the Certificate is considered to have been redeemed. In a return transaction where a Certificate was used to reduce the total amount paid, the customer is only entitled to a refund for any amount actually paid.
Gap Inc. reserves in its sole discretion the right to remove earned points or awarded Certificates of any Membership, as well as prevent from enrolling in, suspend, and/or remove from the Program, any person/Membership for any reason, including suspected re-sellers and/or wholesales, or in the event of any suspected fraud, abuse, or misuse in connection with this Program.
Gap Inc. reserves the right to change, suspend, or terminate the Program or any of its associated Terms (including terms regarding earning points and/or Certificates) at any time and in any manner with or without notice. Any subsequent Terms supersede prior versions. Any unused points or unredeemed Certificates are forfeited if Membership is cancelled, terminated or otherwise closed, or upon Program termination.
The strikethrough or listed price represents a price at which we previously offered the product, or a comparable product, in our stores or online, recently or in a past season or year, or the value of a similar item in the market. It may not represent the price in effect in our stores or online or elsewhere in the market on any particular day or in every location.
Gap Inc., its respective subsidiaries, divisions, and affiliate entities, along with each such company’s respective officers, directors, employees, and agents make no warranty, express or implied, including, but not limited to, any warranties of merchantability or fitness for a particular purpose with respect to the Program or any products or services related to the Program.
By agreeing to participate in the Program, Members release Gap Inc., its parent and subsidiaries and affiliate entities, and their respective, directors, officers, employees and agents (the “Released Parties”) from all liability with respect to the Program, the misdirection or misuse of points or any Certificate, or the use of any Certificate by an individual other than the Member to whom the Certificate was sent. By participating in the Program, Members hereby release the Released Parties from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, attorney’s fees) relating to participation in the Program, use of the Program and its benefits, or agreement to these Terms.
Mindful of the high cost of legal disputes, not only in dollars but also in time and energy, both you and Gap Inc. agree to the following dispute resolution procedure: In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on the Sites, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it ("Dispute"), the party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other party (by first class or registered mail) describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party thirty (30) days in which to respond to or settle the Dispute. Notice shall be sent:
Both you and Gap Inc. agree that this dispute resolution procedure is a condition precedent which must be satisfied prior to initiating any arbitration or filing any claim against the other party.
To the extent you cannot resolve any Dispute through the informal dispute resolution procedure described above, a Dispute shall be resolved through binding individual arbitration. You agree to give up your right to go to court to assert or defend your rights under this Agreement and with respect to any Dispute. You and Gap Inc. expressly delegate to the arbitrator the authority to determine the arbitrability of any Dispute, including the scope, applicability, validity, and enforceability of this arbitration provision.
You may begin an arbitration proceeding by sending a letter requesting arbitration to the Gap Inc.: Attn: General Counsel, 2 Folsom St., San Francisco, 94105. You agree that the arbitration shall be conducted by the American Arbitration Association (“AAA”) pursuant to its Consumer Arbitration Rules (“AAA Rules”), as modified by this Arbitration Agreement. The AAA Rules are available on the AAA’s website www.adr.org, or by calling the AAA at (800) 778-7879. In the event the AAA is unavailable or unwilling to hear the Dispute, the parties shall agree to another arbitration provider. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s applicable rules. Gap Inc. will reimburse those fees for claims totaling less than $10,000. Gap Inc. waives its right to seek attorneys’ fees and costs in arbitration. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.
In lieu of arbitration, either you or Gap Inc. may bring any individual claim in small claims court consistent with the jurisdictional and dollar limits that may apply, as long as it is brought and maintained as an individual claim.
All arbitrations shall proceed on an individual basis. The arbitrator is empowered to resolve the Dispute with the same remedies available in court, however, any relief must be individualized to you and shall not affect any other customer. You and Gap Inc. agree that each may bring claims against the other in arbitration only in your or their respective individual capacities and in so doing you and Gap Inc. hereby waive the right to a trial by jury, to assert or participate in a class action lawsuit or class action arbitration (either as a named-plaintiff or class member), and to assert or participate in any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. If a court decides that applicable law precludes enforcement of any of this paragraph’s limitations as to a particular cause of action, then that cause of action (and only that cause of action) must remain in court and be severed from any arbitration.
This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the Federal Arbitration Act. The terms of the Arbitration Agreement provisions shall survive after this Agreement terminates or your use of the Program ends. Except as set forth above, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement.
With the exception of the Arbitration Agreement, which shall survive the termination of these Terms, these Terms are effective unless and until terminated by either you or Gap Inc. You may terminate this Agreement at any time by cancelling your Membership. Gap Inc. also may terminate this Agreement at any time without notice, and accordingly may deny you access to the Program, if in our sole judgment you fail to comply with any term or provision of the Agreement. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement for all purposes.
This Agreement shall be governed by the laws of the State of California without regard to choice of law principles, except for the Arbitration Agreement above, which shall be governed by the Federal Arbitration Act. The waiver of any provision of the Agreement shall not be considered a waiver of any other provision or of Gap Inc.'s right to require strict observance of each of the Terms herein. If any provision of the Agreement is found to be unenforceable or invalid for any reason, that provision shall be severable, and all other provisions shall remain in full force and effect. This Agreement constitutes the entire agreement between us relating to your use of the Program.