Main Content:
Contact Us
By Email
Please choose from the list of subjects below to contact us via email. This allows us to route your concerns to the correct department and reply as quickly as possible.
Promotions and Promotional Codes
find out about current promotions, the results of recent contest, and get information about the unauthorized distribution of Gap promotional codes on the web.
Email Hoaxes
for information on email hoaxes, chain letters, and phony free clothing and gift certificate offers.
International Queries
find out about our international shipping policy and get more information about Gap stores outside the U.S.
Merchandise and Product Inquiry
where to find a particular product, or answers to other merchandise-related questions.
Marketing and Advertising
for more information about Gap advertising.
Business Contacts
our policies on linking to other sites, sponsorships, affiliate programs, and store franchising.
Technical Questions
for help in case of technical difficulties, and to report any technical issues.
Other Gap Inc. Brands
for information about Banana Republic and Old Navy.
Gap Online Feedback
for general questions, comments, or complaints about Gap Online
Gap Store Feedback
for general questions, comments, or complaints about a Gap store
By Phone
If for any reason you would like to cancel or change your order with gap.com, please call 1.800.GAPSTYLE (1.800.427.7895) as soon as possible. We will do everything that we can to accommodate your request. Keep in mind that our system is designed to fill orders and get them on their way as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.
You may also call our customer service department for questions or comments about Gap Online, for questions about Gap GiftCards or to check your GiftCard balance, to find the store location nearest you, or to find a store which carries GapBody or GapMaternity items.
TDD
You may also reach our Customer Service department via TDD (Telecommunication Device for the Deaf) at 1-888-906-1104.
Gift Services