Main Content:
Prices, Limits and Taxes
Prices
Price Adjustments
We offer a one-time price adjustment if an item is marked down within fourteen (14) days of the date on your purchase. To obtain a price adjustment on an online purchase, you must call 1-800-GAPSTYLE, or send us an email message at custserv@gap.com within the fourteen (14) day window. Include your order number in your email message. If you are within the deadline, we'll refund you the difference in your original form of payment.
Items purchased with a promotional discount are not eligible for price adjustments. See promotion for details. However, items purchased with rewards certificates or free shipping promotions are eligible for price adjustments.
A price adjustment for an online purchase will not be made in a Gap, Old Navy or Banana Republic store.
We will not make price adjustments on online purchases for items featured in clearance pricing events in Gap, Old Navy or Banana Republic stores. Sorry, there are no returns or exchanges on final sale merchandise, online or in stores.
Limits
Our merchandise is not authorized for re-sale, so in order to enforce this policy, online purchases are limited to ten (10) items per style, per customer. However, there may be certain exceptions to this policy. Please contact us at 1-888-427-1111 to discuss your bulk ordering needs. (Certain restrictions may apply).
Bulk Order Shipping Costs
Some orders may be subject to bulk order shipping costs. We calculate this cost based on the number of boxes required to ship your order.
Taxes
Tax Policy
Tax charges are based on state and local tax laws and tax rates for the delivery address of your order. Where required, tax will also be applied to the shipping and handling charges. If you return an item for a refund, you will also receive a refund for the taxes you paid for that item. You will not receive a refund for the taxes you paid on the shipping and handling of that item, as the shipping and handling charges are nonrefundable once an item has been shipped.
Please note that on-screen order totals reflect estimated tax. The actual charge to your credit card will reflect all applicable taxes calculated at the time your order is shipped. If you have questions about the taxes on your invoice, please call us anytime at 1-800-GAPSTYLE.
Tax Exempt Purchases
If you are making a purchase for a tax-exempt organization or are an individual that qualifies for a tax exemption, please contact our Customer Service team at 1-800-GAPSTYLE. To ensure compliance with state and local tax laws, all requested forms and information must be received and verified by our Customer Service team before a purchase can be placed without tax.
